SHIPPING INFORMATION – GET YOUR ATTITUDE FAST

At Bigdogs Store, we deliver bold style right to your doorstep with the same confidence we put in our designs.

ORDER PROCESSING

We process all orders within 1-2 business days after payment confirmation.

SHIPPING OPTIONS

  • Standard Shipping – $12.95 via DHL or FedEx
    Delivery: 10-15 business days after shipping
  • Free Shipping – Available for orders over $50 via EMS
    Delivery: 15-25 business days after shipping

Note: We ship worldwide except for Asia and some remote areas. Shipping times may vary depending on your location and customs processing.

RETURNS & EXCHANGES – BOLD SATISFACTION GUARANTEED

We stand behind our gear with the same bold confidence we put in our designs. If your attitude-packed apparel doesn’t fit right or meet your expectations, we’ve got your back.

OUR RETURN POLICY – STRAIGHTFORWARD & SECURE

We accept returns and exchanges within 15 days of you receiving your order. Your satisfaction matters to us, just like protecting your privacy.

HOW TO RETURN OR EXCHANGE – EASY AS ROCKING OUR GEAR

1. INITIATE YOUR RETURN

Email our pack at [email protected] within 15 days of receiving your order

2. PACK IT UP

Include all original tags and packaging with your items

3. SHIP IT BACK

Send your return to:
Bigdogs Store
509 Sea Breeze Dr
Panama City Beach, US 32413

4. GET YOUR REFUND

We’ll process your refund once we receive and inspect the returned items

RETURN & EXCHANGE REQUEST TEMPLATE

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Body:
Hey Bigdogs Pack,

I’d like to request a [return/exchange] for my order #[Your Order Number].

Items to return/exchange:
Product Name: [e.g., French Terry Fleece Hoodie]
Size: [Your Size]
Color: [Product Color]
Reason: [Fit issue, wrong size, changed mind, etc.]

For exchanges, I’d like:
New Size: [Requested Size]
Alternative Product: [If applicable]

My contact information:
Full Name: [Your Name]
Email: [Your Email]
Order Date: [Date of Order]

Stay bold,
[Your Name]

REFUND TIMELINE – QUICK & SECURE

Once we receive your return, we’ll process your refund within 3-5 business days.

The refund will be issued to your original payment method:

  • Credit Card (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
  • PayPal: 3-5 business days to reflect in your account

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping cost for your new item.

CONDITIONS FOR RETURNS

  • Items must be unworn, unwashed, and in original condition
  • All original tags and packaging must be included
  • Return shipping costs are the customer’s responsibility
  • Personalized or custom items may not be eligible for return

NON-RETURNABLE ITEMS – LIMITED EDITION ATTITUDE

To maintain the integrity of our bold collections, the following items cannot be returned or exchanged:

  • ACCESSORIES (Beanies, Hats) – for hygiene reasons
  • Limited Edition & Seasonal Collections – these bold statements are while supplies last
  • Final Sale Items – clearly marked with our fearless finality
  • Opened or Used Food & Drink items from our specialty collections

QUESTIONS? BARK AT OUR PACK!

Bigdogs Store
509 Sea Breeze Dr
Panama City Beach, US 32413
Email: [email protected]

We’re here to help you rock your Bigdogs attitude with confidence! Stay bold, protect your style, and remember – your satisfaction is as important as your privacy!

– The Bigdogs Store Team