At Bigdogs Store, we stand behind our gear with the same bold confidence we put in our designs. If your attitude-packed apparel doesn’t fit right or meet your expectations, we’ve got your back.

OUR RETURN POLICY – STRAIGHTFORWARD & SECURE

We accept returns and exchanges within 15 days of you receiving your order. Your satisfaction matters to us, just like protecting your privacy.

HOW TO RETURN OR EXCHANGE – EASY AS ROCKING OUR GEAR

  1. Initiate Your Return: Email our pack at [email protected] within 15 days of receiving your order
  2. Pack It Up: Include all original tags and packaging with your items
  3. Ship It Back: Send your return to:
    Bigdogs Store
    509 Sea Breeze Dr
    Panama City Beach, US 32413
  4. Get Your Refund: We’ll process your refund once we receive and inspect the returned items

RETURN & EXCHANGE REQUEST TEMPLATE

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Body:

Hey Bigdogs Pack,

I’d like to request a [return/exchange] for my order #[Your Order Number].

Items to return/exchange:

  • Product Name: [e.g., French Terry Fleece Hoodie]
  • Size: [Your Size]
  • Color: [Product Color]
  • Reason: [Fit issue, wrong size, changed mind, etc.]

For exchanges, I’d like:

  • New Size: [Requested Size]
  • Alternative Product: [If applicable]

My contact information:

  • Full Name: [Your Name]
  • Email: [Your Email]
  • Order Date: [Date of Order]

Stay bold,
[Your Name]

REFUND TIMELINE – QUICK & SECURE

Once we receive your return, we’ll process your refund within 3-5 business days. The refund will be issued to your original payment method:

  • Credit Card (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
  • PayPal: 3-5 business days to reflect in your account

Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping cost for your new item.

CONDITIONS FOR RETURNS

  • Items must be unworn, unwashed, and in original condition
  • All original tags and packaging must be included
  • Return shipping costs are the customer’s responsibility
  • Personalized or custom items may not be eligible for return

NON-RETURNABLE ITEMS – LIMITED EDITION ATTITUDE

To maintain the integrity of our bold collections, the following items cannot be returned or exchanged:

  • ACCESSORIES (Beanies, Hats) – for hygiene reasons
  • Limited Edition & Seasonal Collections – these bold statements are while supplies last
  • Final Sale Items – clearly marked with our fearless finality
  • Opened or Used Food & Drink items from our specialty collections

QUESTIONS? BARK AT OUR PACK!

Bigdogs Store
509 Sea Breeze Dr
Panama City Beach, US 32413
Email: [email protected]

We’re here to help you rock your Bigdogs attitude with confidence!

Stay bold, protect your style, and remember – your satisfaction is as important as your privacy!
– The Bigdogs Store Team